CUSTOMER CARE
Talk to a Person,
Not a Ticket Number.
Questions about a formula, an order, a delivery or a return – send them our way. Our customer care team reads every message and answers within one business day.
Email us
Our customer care inbox is read every business day, by a person who can read a label.
Opening hours
Outside these hours the inbox still accepts your message – it is simply answered the next business day.
Monday to Friday
9:00 – 18:00 (EST)
Response time
For order-specific questions, including tracking and returns, include your order number so we can look it up straight away.
Within one business day
Send Us a Message
Tell us what you need and we will come back to you personally – not with an automated ticket number.
Before you write
Many common questions are answered already, and the answer is faster than a reply from us:
Order-specific questions?
Include your order number and we can pull it up before we reply. You can also check the status yourself at any time from your account.
Full-Dose Formulas
Every active is dosed to match the human studies it comes from – never a token sprinkle.
Third-Party Tested
Each batch independently verified for potency, heavy metals and microbial safety.
cGMP Manufactured
Produced in an FDA-registered, cGMP-certified facility in the United States.
60-Day Guarantee
If you do not feel a difference, return it – even the opened bottle – for a full refund.
Still Not Sure?
Ask Us First.
If a question is not answered above, write to ChayChatee608@gmail.com and we will reply within one business day. And if you do order and it is not right for you, every first purchase is covered by our sixty-day guarantee.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Mateon products are dietary supplements, not medicines. Consult your physician before use if you are pregnant, nursing, under 18, taking medication or managing a medical condition. Individual results vary.
