Effective Date: July 3, 2026
This Privacy Policy explains how Mateon collects, uses, and protects your personal information when you visit or make a purchase from https://mateon.shop.
Who We Are
Our website address is: https://mateon.shop
Business Name: Mateon
Contact Email: support@mateon.shop
Contact Page: https://mateon.shop/contact
We operate an e-commerce website offering wellness, healthcare, and personal care products for international customers.
Information We Collect
We may collect the following types of personal information:
A. Information You Provide to Us
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Account login details, if you create an account
- Order details and purchase history
- Information you provide when contacting customer support
- Information you submit through forms, inquiries, or newsletter sign-ups
B. Information Collected Automatically
When you browse our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website
- Pages viewed and time spent on the site
- Cookies and similar tracking technologies
C. Payment Information
Payments are processed by third-party payment providers. We do not store full payment card details on our servers unless specifically stated otherwise by the payment service provider.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide order updates and customer support
- Respond to product questions and service inquiries
- Improve our website, products, and services
- Prevent fraud, abuse, and unauthorized transactions
- Comply with legal and regulatory obligations
- Send service-related emails, including order confirmations and shipping notifications
- Send marketing emails, if you have subscribed or where permitted by law
Order Processing, Shipping, and Cross-Border Fulfillment
To complete your purchase and deliver your order, we may use your personal information to:
- Verify your order details
- Process payment
- Prepare and ship products
- Share necessary delivery information with shipping carriers and logistics providers
- Provide tracking updates and delivery support
Because we serve international customers, your information may be processed and shared as necessary to support cross-border shipping, customs clearance, and fulfillment operations, where applicable.
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep products in your cart
- Support account login and site functionality
- Remember your preferences
- Measure site traffic and performance
- Improve user experience
- Support fraud prevention and security
You can usually control cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.
Comments and User Content
If comments, reviews, or similar features are enabled on our website, we may collect the information you choose to submit, along with technical data such as your IP address and browser information for spam prevention and security purposes.
If these features are not enabled, this section may not apply.
Media Uploads
If users are allowed to upload images or files to the website, they should avoid uploading files containing embedded location data or other sensitive personal information.
If your website does not allow user media uploads, this section may not apply.
Third-Party Services
We may share information with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Email service providers
- Analytics providers
- Security and fraud prevention providers
- Customer support tools
These third parties are only given the information necessary to perform their services and are expected to protect your information in accordance with applicable laws and their own privacy obligations.
Marketing Communications
If you subscribe to our newsletter or marketing communications, we may use your email address to send you updates, promotions, and product information.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at support@mateon.shop.
Data Retention
We retain personal information for as long as necessary to:
- Provide products and services
- Complete transactions
- Maintain business and financial records
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce our agreements
The exact retention period may vary depending on the type of information and the purpose for which it was collected.
International Data Transfers
If you access our website from outside the country where our servers or service providers are located, your information may be transferred to, stored in, or processed in another country.
By using our website and submitting your information, you understand that such transfers may occur as necessary for order processing, fulfillment, and service operations.
Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your data, where applicable
To make a privacy-related request, please contact us at support@mateon.shop.
Data Security
We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.
Product and Health-Related Information
Our website may offer wellness, healthcare, or personal care products. Personal information submitted through product inquiries, order support, or customer service communications will only be used to respond to your request, support your order, and improve service quality.
The information provided on this website is for general informational and shopping purposes only and is not intended as medical advice, diagnosis, or treatment. Please consult a qualified healthcare professional for medical advice related to your individual needs.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Mateon
Website: https://mateon.shop
Email: support@mateon.shop
Contact Page: https://mateon.shop/contact
